Content Success Officer

Reference: 10890 NB
Consultant: Nine Broodryk

Job Description:

Creating, updating, and maintaining in-product content, user guides, FAQs, walkthroughs, and workflow explanations.
Executing content updates required for new product features, enhancements, or services.
Ensuring sustainability and product content is clear, accurate, and easy to apply in practice.
Taking ownership of content priorities and driving tasks independently from planning through to completion.
Managing multiple content workstreams in parallel, while effectively prioritising work based on agreed direction.
Coordinating inputs from Product, Knowledge, Client Success, and other internal teams.
Tracking progress, dependencies, and delivery of content updates.
Updating content in response to recurring customer questions and support queries.
Improving self-service and onboarding materials to support confident, independent product use.
Helping reduce operational load on Customer Success teams through better content.
Capturing feedback from content usage, customer interactions, and internal stakeholders.
Surfacing gaps, risks, and recurring issues to the Product Success Lead.
Maintaining clear records of content changes so that context, rationale, and history are preserved over time.
Maintain a systematic version control system to ensure all content revisions are clearly tracked and managed.

Qualifications:

A demonstrable passion for sustainability and an understanding of key concepts such as carbon emissions measurement, life cycle assessment, and broader climate change discourse.
A relevant undergraduate degree (e.g. BSc in Environmental Science, Agriculture, Sustainability, or similar) would be beneficial, particularly where it provides a strong grounding in sustainability concepts.
Strong written and verbal communication skills, with the ability to translate complex sustainability concepts into clear, structured, and practical guidance.
The ability to manage multiple tasks and priorities, with outstanding planning, prioritisation, and follow-through abilities.
A highly organised and methodical working style, with the ability to structure information and maintain clear records so that context and history are not lost.
Comfort working with digital tools and online platforms, and a willingness to learn new systems.

How to Apply:

Email your comprehensive CV to exceedhr@exceed.co.za.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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