Senior Client Success Manager

Reference: 11234 NB
Consultant: Nine Broodryk

Job Description:

• Manage and grow strategic client relationships across a portfolio of key accounts.
• Lead complex client projects from scoping and budgeting through to successful delivery.
• Coordinate multidisciplinary teams across consulting, data, reporting, product, IT and onboarding.
• Develop project plans and manage timelines, budgets, risks, dependencies and scope changes.
• Monitor client satisfaction, account health and project performance.
• Drive client retention, renewals and long-term account growth.
• Identify upsell, cross-sell and account expansion opportunities.
• Support client adoption of digital sustainability platforms and services.
• Gather client feedback and coordinate product or service improvements.
• Mentor and support Client Success and Account Management team members.
• Improve client onboarding, project delivery and internal processes.

Qualifications:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

 

Submit CV

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