Senior Client Success Manager

Reference: 11234 NB
Consultant: Nine Broodryk

Job Description:

  • Manage and grow relationships with key client accounts.
  • Oversee sustainability projects from scoping through to successful delivery.
  • Coordinate internal teams to ensure projects are completed on time and within budget.
  • Develop project plans, budgets, timelines, and client deliverables.
  • Monitor project progress, manage risks, and maintain regular client communication.
  • Drive client retention, identify growth opportunities, and support account expansion.
  • Support client adoption of sustainability platforms and gather product feedback.
  • Mentor Client Success team members and contribute to process improvements.
  • Prepare project documentation, reports, and account updates.

Qualifications:

  • Bachelor’s degree in Sustainability, Environmental Science, Agriculture, Business, Engineering, Supply Chain, Project Management, or a related field.
  • 6–8 years’ experience in Client Success, Account Management, Sustainability Consulting, Professional Services, or a similar client-facing role.
  • Proven experience managing strategic client relationships, projects, budgets, and multiple stakeholders.
  • Knowledge of sustainability, ESG, carbon footprinting, or agricultural supply chains is advantageous.
  • Experience working with SaaS platforms, CRM systems, and project management tools.
  • Advanced Microsoft Office skills, particularly Excel.
  • Excellent communication skills in English and Afrikaans (a third language is advantageous).
  • Strong leadership, project management, organisational, analytical, and stakeholder management skills.
  • Client-focused, commercially minded, proactive, and able to thrive in a fast-paced environment.
How to Apply:
  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

 





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