Hospitality Excellence Manager

Reference: 11320 MLR
Consultant: Michelle le Roux

Job Description:

• Oversee the daily operations of the restaurant, tasting centre, and kitchen to ensure an exceptional guest experience.
• Lead, schedule, train, and develop the hospitality team across front-of-house, tasting, and kitchen operations.
• Maintain high standards of service, food quality, wine presentation, cleanliness, and overall facilities.
• Manage reservations, guest flow, and day-to-day operational requirements.
• Build strong guest relationships and professionally resolve queries, feedback, and complaints.
• Manage stock, purchasing, suppliers, wastage, breakages, and cost of sales.
• Assist with menu, wine tasting, pricing, and seasonal experience development.
• Manage hospitality budgets, expenditure, revenue, and profitability targets.
• Ensure compliance with food safety, hygiene, health and safety, liquor licensing, and other statutory requirements.
• Coordinate hospitality events, special functions, trade visits, and VIP experiences.
• Collaborate with Sales and Marketing to promote and develop the hospitality offering.

Qualifications:

• Email your comprehensive CV to exceedhr@exceed.co.za.
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

Submit CV

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