National Operations Manager

Reference: 11334 SJ
Consultant: Soné Johnson

Job Description:

  • Oversee and coordinate operations across multiple stores and regions to ensure consistent operational excellence.
  • Lead, manage, and develop Area Managers, Store Managers, Trainers, and other direct reports.
  • Monitor store sales, budgets, controllable costs, labour costs, repairs, and maintenance expenditure.
  • Analyse financial and operational performance and provide consolidated reports to senior management.
  • Ensure stores comply with operational procedures, administration requirements, food safety, OHS, and relevant labour legislation.
  • Drive performance management, workforce planning, training, and employee development.
  • Work with internal teams to successfully implement product launches, seasonal changes, and marketing campaigns.
  • Build relationships with key stakeholders and service providers.
  • Identify operational improvements and potential opportunities for store and regional growth.

Qualifications:

  • Grade 12 / Matric; relevant Degree or Diploma in Hospitality, Food & Beverage Management, Business Management, or a related field advantageous.
  • Minimum 5–8 years’ multi-unit or multi-site operational management experience within the F&B or QSR industry.
  • Proven leadership experience managing and developing managers and teams.
  • Strong financial acumen, including budgeting, cost control, store financials, and labour cost management.
  • Good knowledge of food safety regulations, OHS standards, and relevant HR practices.
  • Strong planning, communication, analytical, and problem-solving skills.
  • Proficient in Microsoft Office, with intermediate to advanced Excel skills.
  • Oracle or Micros back-office experience advantageous.
  • Fluent in English.
  • Valid driver’s licence and own reliable vehicle.
  • Willing and able to travel within South Africa when required.

How to Apply:

  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.