Tax & Client Helpdesk Support Practitioner

Reference: 10903 HL
Consultant: Hanel Loubser

Job Description:

Front-Line Tax Support: Responding to incoming user queries via our helpdesk. These range from simple system navigation questions (“Where do I click?”) to more complex tax treatment questions.
Manual Interventions: Taking over where the automation ends. This involves manually reviewing and/or filing returns that are too complex for the system or fixing data issues for users.
SARS Admin & Disputes: Handling the often administrative and frustrating side of tax—following up on verifications, managing the audit process, and filing disputes.
User Guidance: patiently walking users through the tax process. You will often deal with people who are stressed or confused, so a calm, helpful demeanor is essential.
System Feedback: identifying when a user’s issue is actually a system bug or a logic error and reporting it to the technical team.

Qualifications:

Undergraduate Degree or Diploma with Tax as a core subject.
Must be a currently Registered Tax Practitioner with SARS.
At least 2 years working in a tax compliance role.
Must have hands-on experience directly filing Individual Tax Returns (ITR12) and Provisional Tax Returns (IRP6).
Thorough knowledge of SARS eFiling and the ability to navigate its quirks.
Tech Proficiency: High computer literacy is essential.

How to Apply:

Email your comprehensive CV to exceedhr@exceed.co.za.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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