Junior Product Success Officer

Reference: 10953 NB
Consultant: Nine Broodryk

Job Description:

Set up and maintain sustainability performance indicator calculations, emission factors, etc. on online products.
Fault finding and bug testing.
Track and analyse key user engagement metrics such as time spent using the tool, feature adoption rates and customer satisfaction scores.
Report on user success data to the Product Manager and other stakeholders, providing insights to guide future product development decisions.
In collaboration with the Client Success team, gather user feedback through surveys, interviews and user testing sessions.
Analyse user feedback and translate it into actionable insights for product improvement.
Monitor new features to understand their technical implications and potential benefits.
Assist with project management tasks.

Qualifications:

A genuine passion for sustainability, with an appropriate level of understanding and knowledge of carbon emissions measurement, life cycle assessment, sustainability indicators and the
broader climate change debate.
Undergraduate or postgraduate degree.
Strong analytical and numerical skills.
Strong understanding of online platforms and databases.
Ability to work in a multi-disciplinary team environment with people from diverse backgrounds.
Good proficiency in Microsoft Office.
Excellent English verbal and written communication skills.
Drive to satisfy client needs; conscientious and willing to go the extra mile.
Adaptable, with excellent time management and prioritisation skills.
Ability to work independently; self-starter with initiative.
Based in the Stellenbosch region or surrounding areas.
Valid South African driver’s license and own transport.

How to Apply:

Email your comprehensive CV to exceedhr@exceed.co.za.
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
We reserve the right to only conduct interviews with candidates of choice.
Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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