Commercial Export Operations Account Manager

Reference: 10862 AV
Consultant: Anneke Viviers 

Job Description: 

• Conduct market analysis to identify new business opportunities across specific geographic regions and commodity markets.
• Develop and implement strategies to enter new markets and expand the client and commodity base.
• Set and work towards clear market share growth targets across various commodities.
• Build and maintain strong relationships with new and existing clients through effective communication and exceptional customer service.
• Implement client retention strategies to encourage repeat business and long-term partnerships.
• Guide new clients through the onboarding and implementation process across relevant product offerings.
• Grow client usage of specific feature sets to unlock additional revenue opportunities.
• Monitor industry trends, competitor activity, and market conditions across supplier and receiver markets.
• Use market insights to make data-driven decisions and adapt commercial strategies to support client business growth.
• Assist grower and buyer clients to enable efficient and effective trade through digital platforms.
• Collaborate closely with the commercial team to develop and execute sales strategies aimed at upselling existing clients and expanding the client base.
• Customise sales approaches to suit the unique requirements of the fresh produce supply chain.
• Identify and manage sales leads through outbound strategies to grow product adoption and increase value return at farm level.
• Deliver compelling sales presentations and live product demonstrations tailored to client needs.
• Identify client pain points and present practical solutions aligned with product capabilities.
• Maintain in-depth knowledge of products and services, including features, benefits, and value propositions.
• Use product knowledge to tailor solutions and demonstrate how different features work together holistically.
• Act as a liaison between clients and internal teams by gathering feedback to support product and service improvements.
• Collaborate with product development and marketing teams to refine offerings based on client feedback and market changes.

Qualifications: 

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Valid driver’s licence (role requires travel).
• Proven experience in the fresh produce industry with a strong focus on client acquisition and growth.
• Excellent communication, organisational, problem-solving, and interpersonal skills.
• Self-motivated with the ability to work independently and take initiative.
• Strong ability to adapt to changing market conditions and work under pressure.
• Proficiency in account management software and sales tools.
• Strong collaboration skills and ability to work cross-functionally.
• Proven verbal and written communication skills in English and Afrikaans.
• Intermediate to advanced data analysis skills.
• Willingness and availability to work outside standard office hours when required.

How to Apply: 

• Email your comprehensive CV to exceedhr@exceed.co.za. 

• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. 

• We reserve the right to only conduct interviews with candidates of choice. 

• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful. 

 

 

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